What is the process and your Store policies?

A step by step of a lord truffles commission...

Consultation (Recommended)

The consultation begins when you contact us. Contact us, and we'll be in touch to discuss the possibilities of your Royal Pet Portrait! 

Deposit 

A 25% deposit is required to secure your place on the waiting list, and to be put towards the design work. This deposit is non refundable, due to the high degree of design required.

Photo and Description Request

 After your deposit has been received and you have completed the pet personality form, we will contact you to request high resolution images of your pet(s), as well as add your pet to the wait list and provide you with an ETA. Photos are preferred to be taken at: Their eye level, in focus and preferably in natural light. A 3/4 angle is very flattering.  

The Design

Once the photos and a description have been provided - we begin the portrait design. A photoshop comp/design is created and presented to you for your approval. We allow our clients to make up to 3 free revisions. There will be $50 charge per additional revision. 

Commission

When you have approved* your Royal Pet Portrait design - then you will be directed to your own private and secure commission order page (payments are made through the buyers choice of Paypal or Stripe). You will be provided with a link and password.  

* There can be no refunds on your commissioned painting once your elaborate full color design/mockup has been approved.

The Painting

 The oil painting begins! Oil paints do not dry as quickly as other mediums and an adequate dry time is required. This does prolong the process but the briliiant results are worth it. (~3-6 weeks, depending on the size). An image of the final painting can be sent to you if requested. 

Shipping

Please make sure your shipping address is correct. Clients will be responsible for extra shipping charges in the case of listing an incorrect address.

The portraits are carefully packed and typically ship USPS Priority (unless otherwise requested) and UPS for larger paintings and international orders*.  A tracking number will be sent to you upon shipment. Domestic shipping is ~3-4 days and international 1-3 weeks.

Lord Truffles paintings have all arrived safely to their homes, however; should any damage incur during transit, please contact us immediately and provide us with photos so we may assess it. The client may be asked to return the item so that it can be repaired at our soonest availability.   

Lord Truffles is not responsible for any loss during shipment, as would also be a loss for us. Replacements will be assessed by a case by case basis. If your local delivery service is prone to lost packages, please recommend another carrier/ and or signature confirmation. 

*Lord Truffles lists the accurate item value on international invoices, and will not mark the item as a gift. Lord Truffles is not responsible for any delays, duties and taxes. Please contact your local customs office for more information. 

The reveal

Your portrait arrives, eager to be framed and presented in your kindred  home! If you would like to share any kind words, an interesting reaction, or photos of the portrait being admired by it's "model"- feel free to share them with us, as Lord Truffles would love to feature it!   


How long does the portrait take?

Excluding the wait time, the whole process typically takes a month. The paint time is usually 3-5 weeks (depending on painting size).  

 Please feel free to contact Lord Truffles for a current ETA.


What are they painted with?

 Professional grade oil paints and materials.


What is the surface?

The portraits are painted on birch wood panels (because of their vastly superior archival qualities).


Do you do custom sizes?

Of course. Please contact us, and we'll be happy to put together a custom deposit order for you.

We encourage our clients to keep the sizes above 8x10" due to the amount of detail at hand.


Are the portraits framed?

 No. The portraits are unframed. Lord Truffles is currently not offering a framing service. However, we would love to recommend On The Wall Gallery here in CA. They specialize in beautiful ready made frames that will ship promptly to your door.  Contact Bob and Dory Oberlin and tell them the size and style you looking for, and that Lord Truffles Pet Portraits sent you! 


Do you offer expedited work?

Yes. Please review the store policy above for more information.


Do you ship internationally?

Yes. Please review the store policy above for more information.


Are all the paintings custom portraits?

Yes, each portrait is one of kind.


Do you share the portraits?

Yes. Lord Truffles retains all rights to the artworks, and may use photographs of the paintings in progress, as well as the final portrait towards promotional use. Please let us know if your commission is a surprise gift, and we will refrain from sharing any photos until it's been gifted! 


 

All content of this website including text, graphics, drawings, and paintings, is property of
Lord Truffles and is protected by United States and international copyright laws. 
Reproduction is strictly prohibited without prior written permission.