What is the process and your Store policies?
A step by step of a lord truffles commission...
Consultation (Recommended)
The consultation begins when you contact us. Contact us, and we'll be in touch to discuss the possibilities of your Royal Pet Portrait!
Deposit
A 25% deposit is required to initiate your portrait design. This deposit is non refundable (it contributes to our design process, materials and reservation of our schedule)
Photo and Description Request
After your deposit has been received, we will contact you to request high resolution images of your pet(s). Photos are preferred to be taken at: Their eye level, in focus and preferably in natural light. A 3/4 angle is very flattering.
The Design
A digital design/comp is created and presented to you for your approval.
Commission Fulfillment
When you have approved* your Royal Pet Portrait design - you will be directed to your own private and secure online order page (forms of payment include: credit/debit cards, apple pay, PayPal).
* There can be no refunds on your deposit once your elaborate full color design has been approved.
The Painting
The oil painting begins! Oil paints do not dry as quickly as other mediums and an adequate dry time is required, but the brilliant results are worth it. (Average turn around is 1 month for a painting ranging from 8”x10” - 11”x14”). A photo of the final painting can be emailed to you prior to shipping.
Shipping
Please make sure your shipping address is correct. Clients will be responsible for extra shipping charges in the case of listing an incorrect address.
The portraits are carefully packed and ship through the client's preferred shipping carrier and service.
Lord Truffles paintings have all arrived safely to their homes, however; should any damage incur during transit, please contact us immediately and provide us with photos so we may assess it. The client may be asked to return the painting so that it can be repaired at our soonest availability.
Lord Truffles is not responsible for any loss during shipment, as would also be a loss for us. Replacements will be assessed by a case by case basis. If your local delivery service is prone to lost packages, please recommend another carrier/ and or signature confirmation.
*Lord Truffles is not responsible for any delays, duties and taxes. Please contact your local customs office for more information.
How long does the portrait take?
Each custom portrait is different and an estimated date of completion will be provided for each client. On average, a turn around is 1 month for paintings ranging from 8”x10”- 11”x14”.
What are they painted with?
Professional grade oil paints.
What is the surface?
The portraits are painted on birch wood panels (because of their vastly superior archival qualities).
What painting sizes do you provide?
Anything you desire. Common smaller sizes include: 8x10", 9x12", 11x14", 16x20".
Are the portraits framed?
No, but we maybe able to assist in having it framed for you (for an additional cost).
Do you offer expedited work?
Expedited service can be negotiated per case basis.
Do you ship internationally?
Yes.
Are all the paintings custom portraits?
Yes, each portrait is one of kind.
Do you share the portraits?
Yes. Lord Truffles retains all rights to the artworks, and may use photographs of the paintings in progress, as well as the final portrait towards promotional use. Please let us know if your commission is a surprise gift, and we will refrain from sharing any photos until it's been gifted!
All content of this website including text, graphics, drawings, and paintings, is property of
Lord Truffles and is protected by United States and international copyright laws.
Reproduction is strictly prohibited without prior written permission.